Some body claiming is a period of time Warner cable tv professional was spilling ways on Reddit.
Times Warner Cable, the second-largest supplier of TV and websites in the usa, told Quartz that it is considering the postings. “We’re unable to verify when this people is in fact a present or previous staff,” a spokesman stated.
Reddit individual cableguy_the begun an “Ask Me Anything” (AMA) thread, uploading pictures of their ID badge and uniform as purported proof their tasks. His solutions to the questions to arrive are incredibly candid. Listed below are some features (typos preserved).
On Comcast’s pending exchange of Time Warner Cable:
We wish the merger considering that the recent group in charge may be the worst in recent history. Many people acquiring discharged because of difficult metrics. All of the power has become provided to customer care staff and removed through the those who really check out the houses and correct trouble . It’s a mess together with team is being run like crap IMHO [in my modest viewpoint].
On the tension between experts and customer support representatives:
Yea customer care representatives and techs tend to be combat a conflict that no-one sees. We hate them, they detest you. They tell users the issue is the apparatus whenever it almost never try. We determine customers to just dismiss what the chap throughout the cellphone claims because it is likely that good, he’s got never ever wired a home, installed a drop or fixed cable tv.
On what’s really incorrect with your link:
Don’t believe 50% of precisely what the representative regarding phone tells you. Simply schedule the technical. Let him function. He’s finished www.mail-order-bride.net/indonesian-brides this before. The agent simply answers devices. it is hardly ever the apparatus resulting in the problems.
Regarding trick for you to get best assist:
When a technology arrives ,ask for their supervisors numbers. Tell him it isn’t to burn your but to elevate something. He might contact his sup to ensure their cool but that can help.
On what’s avoiding quicker net down load rates:
Actually, fundamental analogue wire. It will require right up sooo much data transfer . 1 route per regularity vs bonding several wavelengths to supply 8 channels for a downstream and 4 for an upstream . After we go 100% electronic tv.. online will have quicker. Additionally obstruction. If you live around a college it’s the worst . Grandmother might use their 15 meg for mail and browsing but youthful Johnny college kid sucks up the bandwidth in your community using netflix and torrenting and video gaming. However they pay equivalent. IMHO what can correct this might be capping data and providing anyone uncapped rate.
On the reason why splitting your own wire connections are a bad idea:
Installing a splitter just to attenuate the indication is actually stupid we already have activities labeled as attenuators which do this without including unnecessary splitter. But it’s true that extreme indication is simply as bad as inadequate we name that distortion
On whether this Reddit AMA will surely cost your their work:
I may getting discharged based exactly who captures me. I may buy an additional benefit its so hard to inform together with the ways this business is now structured.
On how Wi-Fi indicators were unreliable, might feel vanquished by doors and wall space:
Indeed most evident. Plaster walls specially.Solid lumber doors, being in a basements whenever the router is found on the next floors or the other way around. Wifi are a fickle creature.
On the “broken” wire modem:
Yea we listen this loads. I would state in confirmed seasons I’d state 5per cent of this modems I swapped happened to be really bad. We perform plenty of puppy and pony show and just exchange it anyway. The problem is typically maybe not gear associated. Modems either work or they don’t. Discover therefore small between. They are very easy systems. I’ve tv show clientele making use of my very own notebook everything functioning fine, next change back into their unique machines and every thing would go to shit. They nonetheless demand a brand new modem..Its insanity.