The primary obligations would be to address arriving calls or chats also make outbound phone calls out-of Federal Student Aid (FSA) Mortgage Upkeep
Maximus happens to be wanting Customer support Agents to help with the newest Institution regarding Training. To prepare you for this character, Maximus provides paid down, total training hence guarantees the personnel take care of per caller having the best quantities of studies and you can reliability.
Working arrangements: Must be able to sit in eight days of training (From another location – at home), Monday-Friday, 8am-4:30pm CT. No time at all away from is actually allowed through the training. On completion of coaching your work schedule will be assigned to you.
- Answer incoming calls, e-mails or chats making outgoing calls regarding Government Scholar Assistance (FSA) Mortgage Repair
- Respond to questions and notate membership regarding recommendations provided and actions pulled in response to the people concerns
- Generate outgoing phone calls to check out up with people to help you describe pointers otherwise promote membership position
- Processes Borrowing from the bank Agency Needs using dependent processes and functions
- Help Get in touch with Heart requirement in addition to departmental and corporate policies and procedures
- Use the viewpoints unit giving and discovered constructive opinions with the telephone call high quality and you may company opportunities
- Make use of offered assistance, knowledgebase, and you may fundamental technology instance cell, e-mail, and you will browser to resolve issues and do work responsibilities
- Recommend escalated calls otherwise inquiries in order to suitable accounts as needed
- Processes demands gotten thru standard correspondence and notate accounts from procedures consumed reaction to those requests
A job and you will went on work is actually contingent abreast of acquiring and you can keeping a beneficial positive clearance. Finally viability devotion ‘s the sole discretion of your own Agencies away from Knowledge.
Since the 1975, Maximus provides run not as much as their founding objective of Permitting Bodies Serve people®, enabling people internationally to successfully engage their governing bodies at all accounts and you will across some health and people functions programs. With approximately 29,000 teams around the globe, Maximus was a happy mate so you’re able to authorities agencies about Joined States, Australian continent, Canada, Saudi Arabia, Singapore and also the United kingdom. Release your job which have Maximus compliment of one of the active customers services locations.
Effective armed forces provider professionals, their spouses, and seasoned applicants tend to embody brand new center competencies MAXIMUS deems extremely important and promote a resiliency and trustworthiness you to definitely greatly advances our very own team. We recognize your specific experiences and you can event, and would like to present a job road which enables you to remain and make a big difference for the country. We are pleased with the involvement with groups serious about offering pros in addition to their household. Whenever you are transitioning from military to civilian lives, provides early in the day provider, was a resigned seasoned otherwise a member of the brand new National Shield otherwise Supplies, otherwise a spouse of a working military solution user, we have tricky and you may satisfying profession opportunities available for you. A loyal and you can varied associates was our very own most important resource. MAXIMUS will bring equivalent job opportunities to licensed applicants rather than regard to help you battle, color, faith, gender, intimate payday loans Allendale SC direction, gender term, federal supply, protected seasoned position or disabled reputation.
MAXIMUS was a keen Affirmative action/Equal Options Boss
Given that the leading strategic spouse in order to governments around the world, Maximus assists help the beginning of social qualities in the midst of advanced tech, fitness, economic, environment, and you may public demands. With an intense understanding of program solution birth, severe information one go functional excellence, and you can a comprehensive attention to the requirements of people becoming supported, our very own professionals advance the crucial missions your lovers. Maximus provides creative team process administration, impactful asking services, and technology choices that give improved results for anyone and you will large degrees of production and you will show regarding bodies-sponsored software.