Inside the 2020, the fresh new CFPB received 1054 issues facing SPS. SPS ranked Matter thirty six among the financial companies for the most problems.
Letter from SPS dated XX/XX/XXXX, states … My payment currently is 3 % <>. New payment is 4 % <>effective XX/XX/XXXX and scheduled to go up XX/XX/XXXX, and again to increased to 4.125 % and is effective again on XX/XX/XXXX and scheduled increase again XX/XX/XXXX to <>. I had applied for a loan mod back in XX/XX/XXXX, with no results. SPS wasn’t clear with their requests each time they asked for additional info and I was returning info on XXXX paperwork, but later several months, found they wanted the info on their paperwork, even though info almost same, just not on their paperwork, so in the end my paperwork was thrown out. I had to start all over and this took me about a month to mentally wrap my head around the chore I had to do AGAIN, but after calming down and receiving their forms. I reapplied in XX/XX/XXXX, a few questions about my paperwork again, they seem to question my paycheck status, they question why was I missing paychecks, I explained I only worked two days in first quarter of this year and I highlighted the info describing that, like year to date # ‘s. Then they said I wasn’t reporting workman ‘s comp checks. I explained, I am not reporting because I am not receiving, they found that odd for me not to be collecting. I explained I only work one day a week and I don’t qualify, I only work one day a week because I am a full time mother to my XXXX year old with XXXX, trying to transition him into adulthood since the school district did not. Another reason I need help with my loan mod, because he has cost me $ XXXX recently for XXXX assessment and <>for XXXX XXXX XXXX remapping to help him deal with real world. Finally it was in underwriting and they questioned that again. Finally, I find it is in its 30 day time frame starting XX/XX/XXXX, I received a resolution on XX/XX/XXXX explaining they were ount they showed as income was <>= ,000,000>, when in reality it is <>, because I am not working nor am I collecting unemployment, this is a discrepancy, I called XXXX and they suggested I reach out to you.
Criticism Information:
Complete Issue:The borrowed funds providers does not want to mail me my personal statements during the a punctual fashion. I didn’t found my declaration up until 5 days in advance of my personal payment is due.
Problem Information:
Full Complaint:From the first date, I have always included a partial pre-payment of my principle. When the COVID-19 Pandemic shut down XXXX Florida, I called Select Portfolio Servicing and asked them two questions ; 1 ) would they lower the variable interest rate, which they increased last year, 2 ) what options do I have if I have a problem making the payments Today, I received my statement. The pre-payment of <0.00>was unapplied, even though the mortgage coupon was clearly marked for partial pre-payment. Rather than following their customer ‘s wishes, they continue to charge interest charges for the <0.00>( and future ) pre-payments. At XXXX XXXX, I called, I was informed that I was enrolled in their ” forbearance ” program and they told me that I could not withdraw from it. This is Forced Compliance of https://paydayloancolorado.net/lakewood/ a Condition that was never agreed to.
Problem Details:
Complete Criticism:In my case of bankruptcy in 2011 my financial obligation try never ever reaffirmed by the my personal lender on my home loan because of the my personal bank XXXX XXXX who after that moved that it loan so you’re able to SPS Upkeep with this particular action not one off my percentage history try become filed back at my domestic mortgage over the past 7 decades extremely lenders usually do not also accept myself because does not reveal that I really has a house mortgage Therefore it has managed to get impossible for me personally to help you refinance or get a different type of loan having a lesser interest speed except that the only that is being provided with my upkeep team at the moment ergo i am inside able to availability my collateral it has been happening for years
Business reaction:
Our team accessed this problem regarding the personal archives of your own Individual Financial Protection Bureau (CFPB). You might document the complaint to your CFPB right here.